Frequently asked questions
The questions you have been sitting with.
Answered honestly.
For the person who needs to know what they are walking into before they walk in. If something is not covered here, reach out. There is no question too small and no wrong way to ask.
Getting started
Most people who come here have never sat with a therapist before or have tried once and it did not quite fit. The first session is a conversation, not an evaluation. We talk about what brought you in, what you are hoping for and any questions you have about the process. You do not need to have it all figured out before you arrive. We take it one step at a time and I follow your lead.
You do not need to be in crisis to begin. Many people who come here are still functioning, still showing up to work, still taking care of everyone around them, but something has gone quiet inside them that used to be loud. That is enough of a reason. Therapy is not reserved for the person who has hit rock bottom. It is for anyone who has something they have been carrying alone for long enough.
Sharing your background and the context that shapes your experience is a natural part of the therapeutic process. This practice has a particular commitment to working with individuals from BIPOC and immigrant communities and approaches each person's story with genuine curiosity rather than assumption. What you bring into the room, including the cultural dimensions of your experience, will be received with care and informed understanding. The first session is a conversation, not an orientation. We begin from wherever you are.
There is no fixed timeline. It depends on what you are working through and what you want to achieve. Some people find a handful of sessions over a few weeks is enough. Others choose to continue longer for deeper or ongoing work. We check in regularly about how things are going and adjust the pace together. The goal is always to help you move forward, and that looks different for every person.
Sessions and format
In-person sessions are available in Calgary at Riverwest Therapy Collective, 6th floor of McFarlane Tower, #600, 700 4 Ave SW. Virtual sessions are available for residents across Alberta and Nova Scotia through a secure video platform. You can choose whichever format works best for you and switch between them as your needs change.
Virtual sessions are a full and valid option, not a lesser version of in-person. I use a secure, encrypted video platform that meets privacy requirements. For the person whose schedule leaves little room for one more thing to navigate, virtual removes a barrier without removing the quality of care. Before we begin virtually, we will go over what to do if there are technical issues and make sure you have a private space to speak from.
This is one of the most common things people raise when they first reach out. Session times are discussed directly during the free consultation so we can find a time that actually works. Virtual sessions in particular give you the flexibility to attend from your car, your lunch break or the only quiet hour in your day. The goal is to make sure the structure of getting support does not become another thing you have to hold together.
Fees and payment
Session fees are set in line with the recommended rates of the Psychologists' Association of Alberta. A 50-minute individual session is CAD $240 and a 90-minute session is CAD $360. Couples sessions are CAD $360 for 90 minutes. A sliding scale starting at CAD $150 per session is available for those who qualify. Reach out directly and we will have an honest conversation about what works for you.
Payments are processed securely through the Jane booking system. Credit cards are accepted. After each session you will receive an official receipt that you can submit to your extended health provider for reimbursement, depending on your coverage. Payment is collected at the time of booking.
Direct billing is available for Alberta Blue Cross, Medavie and Greenshield. For all other insurance providers, you will receive a detailed official receipt after each session that you can submit directly for reimbursement. It is your responsibility to confirm your coverage details, including session limits and reimbursement rates, with your insurance provider before booking.
Life happens and I understand that. If you need to cancel or reschedule, please give at least 24 hours notice to avoid being charged the full session fee. If you cancel with less than 24 hours notice without an emergency, the session fee applies. This policy allows me to offer that time to someone else who may need it.
Yes. A sliding scale starting at CAD $150 per session is available for those who qualify. Getting support should not depend on whether you can afford it. Reach out directly and we will have an honest conversation about what is possible. There is no wrong way to ask.
Privacy and confidentiality
Yes. Everything you share in therapy is private. I will not share your information with anyone without your written consent. There are a small number of legal exceptions. For example, if there is a serious and imminent risk of harm to you or someone else, or if there is a legal obligation to report certain information. I will explain these limits clearly at the start of our work together and answer any questions you have. Confidentiality is not a footnote. It is a foundation of the work.
Only those who need very limited access for professional reasons, such as my supervising Registered Psychologist as required by the College of Alberta Psychologists, may see specific clinical information. Everyone with any access is bound by strict professional and legal privacy obligations. Your records are never shared casually or without purpose.
To protect your privacy, I will not approach you or acknowledge you in public unless you speak to me first. This is not about being unfriendly. It is about making sure no one around you can guess that we have a therapeutic relationship. If you have a preference about how to handle this, we can talk about it during a session.
This practice does not invite, solicit or display client reviews on any platform. This is not a matter of preference. It is a requirement of the College of Alberta Psychologists. Leaving a public review about your experience in therapy, even a positive one, would require you to publicly identify yourself as a client of this practice, which is a breach of your own confidentiality. Protecting that confidentiality is taken seriously here and that protection does not stop when the session ends. If you would like to share feedback about your experience, you are always welcome to do so directly and privately.
Working with a Registered Provisional Psychologist
A Registered Provisional Psychologist is a fully trained psychologist who is registered with the College of Alberta Psychologists (CAP) and is completing the supervised practice period required before independent registration. Services are provided under the supervision of a Registered Psychologist in accordance with CAP standards. The training, the clinical skills and the quality of care are the same. The supervision structure is a regulatory requirement, not a reflection of experience or capability.
Many extended health plans cover psychological services provided by a Registered Provisional Psychologist under supervision. Coverage varies by provider and plan. It is worth contacting your benefits provider directly before your first session to confirm. You will receive an official receipt after each session that includes all the information your insurer will need to process a claim.
Still have a question? Just ask.
For the person who needs to know before they can begin, that makes complete sense. Reach out directly and I will get back to you within one to two business days.
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